Case Study

U.S. Small Business Administration

U.S. Small Business Administration (SBA). One of SBA’s primary missions is to assist small businesses and their contracting personnel to ensure a fair proportion of contracts are awarded to small businesses.

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Case Study Summary

Client:
U.S. Small Business Administration
Industry:
Government
Core Partners:
AWS, Telesis and USDS (USDS to ensure that development complies with new governmental guidelines, they did not participate in any development activities)
Problem Statement:

Increased complexity of the certification process, non-scalable infrastructure and outdated functionality prompted the organization to initiate an Application Modernization effort.

Expected Challenges:
  • Agency wide Agile Adoption was critical to the success of the program
  • Addressing security concerns around cloud adoption and obtaining ATO. Both were expected to require considerable effort
  • Cultural shift from traditional contracts to Agile based delivery posed challenges
  • Timelines were impacted due to dependences on external integration services
Goals & Benefits
  • Develop simple, intuitive, reliable and secure web application striving for exceptional end user acceptance and adoption
  • Migrate to a modern technology stack to reduce maintenance and improve availability of qualified technical help
  • Eliminate on-premises infrastructure management activities and free up valuable resources to focus on adding value to core business
  • Improve Cost Efficiency, Scalability, DR, Business Continuity, SLA and time to market
  • Improve security, reliability and monitoring using standardized tools and process
  • Automate infrastructure and code deployment

Executive summary

The software applications that underpin SBA’s Small Business Certifications, Small Business Search, and Data Analytics systems were outdated. Specifically, the user experience with these products no longer met the expectations or needs of the Agency. With the vision of revamping several of SBA’s key interlinked digital services, the agency embarked on an initiative to modernize its legacy systems with a modern technology platform on the cloud.

Our team analyzed the existing system’s application current and intended usage and designed a highly customizable, modern, cloud-based, and unified case management system. The implementation strategy included a multi-tiered solution that was developed iteratively using agile framework.












Business Challenge / Problem Detail

SBA administers several small business contracting programs including certifications, loan guarantees and access to financing and contracting programs to increase opportunities for small business in Federal procurements. The LOB software applications were outdated. Additionally, the hardware that underpins the Agency’s Small Business Certifications, Small Business Search, and Data Analytics were obsolete. With the vision of revamping several of SBA’s key interlinked digital services, the agency embarked on an initiative to modernize its Certification, Search, and Data Analytics tools by replacing current legacy systems with a modern technology platform on the cloud. The primary objective of this new platform, called SBA ONE, is to support the current and future needs of the nation’s small business sector.





Enquizit Role

Enquizit’s extensive experience and exclusive focus on Cloud solutions and Agile development shows in our approach which was closely aligned with USDS’s playbook. This enabled easy synergy and cohesiveness with the Government stake holders. The following were some of the key responsibilities of our team:

  • Cloud System Architecture and Infrastructure design
  • Evaluation, identification and recommendation of innovative yet prudent platforms and technologies to assist in modern application development
  • Development of user friendly and ADA compliant websites using Open Source Technologies
  • Information Assurance and Security Architecture
  • DevOps implementation
  • System development based on Agile principles using SCRUM methodology to enable constant customer collaboration and feedback
  • Provide Quality Control, success metrics and KPIs and process to manage and measure the project success
  • Deploying and configuring AWS Infrastructure
  • Fully Automated Continuous Integration and Delivery (CI/CD)
  • Cost and Performance optimization
  • Continuity and disaster recovery planning implementation












TOOLS & TECHNOLOGIES USED