HUMAN-CENTERED DESIGN & USER EXPERIENCE DESIGN

Designing for people. Human-Centered Design (HCD) is uniquely situated to arrive at innovative solutions that are desirable, feasible, and viable. The process is designed to get us to learn directly from people, open ourselves up to a breadth of creative possibilities and drive efforts toward the right solution.

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Design for people first & What we do

Enquizit will work to empathize deeply with users and innovate the right solutions by adapting and using IDEO and Luma Institute’s HCD and Design Thinking methods and techniques to design approaches to meeting user needs in the most impactful and human-centric manner possible. As methods evolve in response to new and complex challenges, our team will help customers in designing solutions to fit people first. The ongoing iterations will dictate the measures required to develop a strategy for users and some best practices adopted by leaders in innovation. Enquizit will follow proven strategies to ensure that our HCD efforts are having maximum impact across the wider business.

Human-Centred Design (HCD) offers several human-centered methods and techniques that ensure ongoing user input. Though no two projects are alike, we draw from the same initial and proven kit of HCD methods for each of them. A package of 60+ methods in the process offer a comprehensive set of exercises and activities that will help Enquizit design our HCD approach. We will use some of these methods twice or thrice and skip some as we work through our customer’s needs and challenges.

Our HCD Methods

Some of the HCD methods we may use in our projects on a path to continuous innovation and placing users squarely at the center of our work:

Discovery Research & Methods
  • Primary research
  • Ethnographic research
  • Participatory research
  • Evaluative research
  • Secondary research
  • User and stakeholder interviews
  • Iterative usability studies
  • User surveys
Discovery Research & Methods
  • Focus groups
  • User personas
  • Journey maps
  • Heuristic evaluation
  • Stakeholder mapping
  • Feedback from users, experts, and subject matter experts
  • Comparative experiments
Discovery Research & Methods
  • Participant observation
  • Fly-on-the walls
  • Contextual inquiries
  • Card sorting
  • Peers observing peers
  • Defining the audience
  • Immersion
  • Measuring and evaluating data
Ideation Methods
  • Ideation workshops
  • Co-creation design workshops
  • Importance vs, difficulty matrix
  • And more
Prototyping Methods
  • Wireframes
  • Mockups
  • Rough-and-ready prototyping
  • Interactive prototypes
  • Simulation and modeling
Iterate & Validation Methods
  • Usability testing
  • Usability studies
  • Metric testing
  • Focus groups
  • Feedback from experts
  • Participant observation
  • Simulation and modeling

Our HCD Process

In the Inspiration Phase, Enquizit will create a research plan and execute the plan. We will build deep empathy with users and stakeholders, and other relevant user groups and turn what we have learned through the Inspiration Phase into the right solution for end users. By remaining focused on the people we are designing for, asking the right questions and co-creating, we will achieve our goals to better the user experience of end-users. After understanding users and their needs, Enquizit will follow its Human-Centered Design and Design Thinking Process and use an Agile development approach to deliver the modernization for users.

Enquizit will enable users to iterate on the need findings through the process of creative brainstorming and ideation to come up with a prototype that will support users through HCD ideation and design workshops, co-creation sessions, and collaborative design workshops. Enquizit may validate our proposed design through one of more of the following: paper prototypes, sketches, clickable prototypes, accessibility tests, mockups, screens, and then stress test our future plan in real-world conditions to see if it will work in practice through live prototyping.

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In the Implementation Phase, Enquizit will choose the right activities and methods conducive to implementing the prototype, while continuing to test, solicit feedback, and ensure that risk is a main concern for these organizations. However, design thinking’s focus on identifying problems and testing solutions allows for problem-solving in the middle of production. As a result, this saves time and reduces risk at the end of production.

Enquizit will continually iterate, evaluate, and test to bring continuous improvement for users by using some of these methods: usability studies, usability testing, metrics tracking, surveys, focus groups, feedback from experts, comparative experiments, participant observation and testing, simulation and modeling. The iterative approach that continues to refine the implementation with prescient evaluations and tests ensures that will meet customers’ real needs and improve our delivery as it is happening.

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Our Past Performance

CCAoA: FAP/S and NextGen FAP

GSA Login.gov (508 implementation)

Let’s see how we can
empower your organization
to make a difference.

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