In the digital age, taxpayers have high expectations for government services. According to a recent BCG worldwide survey, 75% of respondents said they expect government services to be on par with the best private sector institutions, including global digital leaders such as Apple, Google, and Uber. A substantial majority also expressed their eagerness for the government to offer more personalized and proactive services.

This guidebook is designed to help state and local governments understand how to use AI to improve citizens’ lives and government operations. In Part I, we’ll explore the problem, identifying the existing gaps and opportunities. In Part II, we’ll offer specific examples of how state and local governments are already leveraging AI technology to close these gaps. And in Part III, we’ll conclude with a series of tips for how your governmental agency can get started.

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